A World-Class Contact Center with 7 strategic locations throughout the USA and Nearshore Mexico. We feature a professional, bilingual (English/Spanish),
bicultural and performance-driven workforce from traditional physical centers to complex Work-From-Home models.
Our core business is to help you establish a high performance, cost-effective Nearshore Center in Mexico. Our vision is simple,
to allow you to reduce your labor and operational costs while we help you reimagine your goals.
Global business resilience and scalability, using the model best suited for your business.
As the world changes, our business models must also evolve to address new customer needs and preferences. ApexVox offers the most comprehensive solution set & innovative shoring options to
ensure the agility & flexibility necessary for sustaining relevance & driving long-term success.
We promote a global model that features virtual, domestic and international solutions.
Supply chain disruptions can also applies to service centers. To remain agile and resilient, we must establish contingencies for human resources.
Apex Vox delivers technology based innovations and extensive work-at-home experience.
We offer our clients the most substantial footprint and solution set in the industry.
• CLOUDSHORING
Virtual teams can work from anywhere, but are managed centrally, to deliver optimal business flexibility for clients. Eliminating geographic boundaries leads to:
• Expansive talent pools without location limitations.
• Increased agility & resilience to prevent disruptions.
• Flexibily scale easily with needs and seasonal volume.
• ONSHORING
Outsource your services to our sites located in your country with the benefit of working with local staff with no language barrier or cultural differences to handle.
• Operations are close.
• Same regulations.
• Same language and time zone.
• NEARSHORING
Our teams in neighboring countries can serve you as well. Geographic proximity means that travel and communications are easier and less expensive.
• Geographic proximity.
• Easier communications.
• Cultural proximity.
• OFFSHORING
If you want to implement cost-effective operations outside your country, outsourcing your services to one of our premier offshore locations is a good option.
• Low labor cost.
• Highly skilled workers & quality services.
• Technology-supported communication.
SUPPORT SERVICES
INDUSTRIES WE SERVE
ApexVox Offers Decades of Experience Working With Multiple Industries Around The World.
Financial Services
Information Technology
Healthcare
Automotive
Education
Telecom & Media
Logistics
Travel & Hospitality
ApexVox Social Media Support
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Sales & Marketing
Drive interest and conversions through social media.
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Customer Engagement
Interaction with customers in realtime on multiple platforms.
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Involvement & Insights
Create content based on direct consumer feedback & develop strategies accordingly.
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ApexVox COVID-19
Crisis Management & Support Services
P U B L I CProviding around-the-clock help lines.
B U S I N E S S
Supporting supply chain logistics, grant management,
charitable endeavors and more.
G O V E R N M E N T
Managing contact tracing, care center lines,
citizen repatriation & vaccination services.
ApexVox Chat Support
Apex Vox helps companies integrate chat with existing customer interaction channels to create a highly advanced digital customer experience.
Chat is becoming the preferred channel of interaction globally, along with voice and email.
More and more, automated conversations with chatbots and real-time interactions with service agents in chat windows have become the norm.
Today, many of the world’s largest and most recognizable brands are offering chat as one of the primary channels for customer engagement.
ApexVox solutions seamlessly integrates into all chat platforms and can be integrated with IVR in no time.
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